Examining the Quality Management System's Efficiency in Construction

Akash. T

doi:10.55524/ijircst.2025.13.5.2

Abstract

Quality in construction projects is important in terms of providing safe, durable end products at an economical cost, but evaluation of the efficiency of Quality Management Systems (QMS) is a long-standing incongruent issue due to haphazard measures and various implementation processes. The present paper will explore QMS effectiveness in the construction sector by conducting a literature and industry review to determine the outcomes of performance and identifying factors that lead or contribute to success or failure. The goals of the study include assessing the average QMS elements, such as ISO 9001 guidelines and TQM operations, gauging performance through metrics, including defect elimination, cost reduction, and conformity rates, and proposing the strategies to improve the performance of the system. The paper takes a statistical approach to designing the research findings using data aggregated in peer-reviewed journals and reports in the industry. Findings indicate QMS results in 15-25 percent defect eliminated and 10-15 percent cost savings and leadership and training are the main facilitators albeit obstacles remain such as resource insufficiency. The work will also provide construction professionals with a useful reference point in terms of assessing the effectiveness of QMS, facilitate the compatibility when applied together with information technology such as BIM, and facilitate a more sustainable activity by avoiding unnecessary pieces of work on rework.

Keywords

Quality management systems; Construction efficiency; ISO 9001; Defect reduction; Performance metrics; Empirical analysis; Risk mitigation

References

Al-Abbadi, G. M., and Agyekum-Mensah, G., "The impact of quality management systems on construction project performance: A case study approach," International Journal of Construction Management, vol. 19, no. 4, pp. 329–341, 2019. Available from: https://doi.org/10.1080/15623599.2019.1590974
Arditi, D., and Gunaydin, H. M., "Total quality management in the construction process," International Journal of Project Management, vol. 15, no. 4, pp. 235–243, 1997. Available from: https://doi.org/10.1016/S0263-7863(96)00076-2
Basu, R., and Wright, J. N., Quality beyond Six Sigma, Butterworth-Heinemann, 2003. Available from: https://tinyurl.com/ykzhdzzf
Chan, A. P. C., and Chan, A. P. L., "Key performance indicators for measuring construction success," Benchmarking: An International Journal, vol. 11, no. 2, pp. 203–221, 2004. Available from: https://doi.org/10.1108/14635770410532624
Chini, A. R., and Valdez, H. E., "ISO 9000 and the U.S. construction industry," Journal of Management in Engineering, vol. 19, no. 2, pp. 69–77, 2003. Available from: https://doi.org/10.1061/(ASCE)0742-597X(2003)19:2(69)
Construction Industry Institute, Best practices in quality management for the capital facilities delivery industry, CII Report RS 254-1, 2018. Available from: https://tinyurl.com/d9md59tb
Deming, W. E., Out of the crisis, MIT Press, 1986. Available from: https://tinyurl.com/59h8eerr
Hoonakker, P., Carayon, P., and Loushine, T., "Barriers and benefits of quality management in the construction industry: An empirical study," Total Quality Management & Business Excellence, vol. 21, no. 9, pp. 953–969, 2010. Available from: https://doi.org/10.1080/14783363.2010.487673
Juran, J. M., and Godfrey, A. B., Juran’s quality handbook, 5th ed., McGraw-Hill, 1999.
Kamble, S. S., Gunasekaran, A., and Dhone, N. C., "Industry 4.0 and lean manufacturing practices for sustainable organisational performance in Indian manufacturing companies," International Journal of Production Research, vol. 58, no. 5, pp. 1319–1337, 2020. Available from: https://doi.org/10.1080/00207543.2019.1630772
Kaplan, R. S., and Norton, D. P., "The balanced scorecard: Measures that drive performance," Harvard Business Review, vol. 70, no. 1, pp. 71–79, 1992. Available from: https://tinyurl.com/36nzyp2f
Kim, D. Y., Kumar, V., and Kumar, U., "A framework for assessing the performance of quality management systems in construction," International Journal of Quality & Reliability Management, vol. 28, no. 7, pp. 732–753, 2011. Available from: https://doi.org/10.1201/9781003494706
Love, P. E. D., and Edwards, D. J., "Calculating total rework costs in Australian construction projects," Civil Engineering and Environmental Systems, vol. 22, no. 1, pp. 11–27, 2005. Available from: https://doi.org/10.1080/10286600500049904
Low, S. P., and Teo, J. A., "Implementing total quality management in construction firms," Journal of Management in Engineering, vol. 20, no. 1, pp. 8–15, 2004. Available from: https://doi.org/10.1061/(ASCE)0742-597X(2004)20:1(8)
Oakland, J. S., Total quality management and operational excellence: Text with cases, 4th ed., Routledge, 2014. Available from: https://doi.org/10.4324/9781315815725
Pheng, L. S., and Teo, J. A., "Implementing total quality management in construction through ISO 9001:2000," Architectural Science Review, vol. 47, no. 1, pp. 67–74, 2004. Available from: https://doi.org/10.1080/00038628.2003.9696979
Rumane, A. R., Quality management in construction projects, 2nd ed., CRC Press, 2016. Available from: https://doi.org/10.4324/9781315098425
Shanmugapriya, S., and Subramanian, K., "Structural equation model to investigate the factors influencing quality performance in Indian construction projects," Sadhana, vol. 40, no. 6, pp. 1975–1987, 2015. Available from: https://link.springer.com/article/10.1007/s12046-015-0421-3
Tang, S. L., Ahmed, S. M., Aoieong, R. T., and Poon, S. W., Construction quality management, Hong Kong University Press, 2005. Available from: https://tinyurl.com/ycy2y3xz
Turk, A. M., "ISO 9000 in construction: An examination of its application in Turkey," Building and Environment, vol. 41, no. 4, pp. 501–511, 2006. Available from: https://doi.org/10.1016/j.buildenv.2005.02.013
Xiao, H., and Proverbs, D., "The performance of contractors in Japan, the UK, and the USA: An evaluation of construction quality," International Journal of Quality & Reliability Management, vol. 19, no. 6, pp. 672–687, 2002. Available from: https://doi.org/10.1108/02656710210429564
Zeng, S. X., Tian, P., and Tam, C. M., "Overcoming barriers to sustainable implementation of the ISO 9001 system in construction," International Journal of Project Management, vol. 25, no. 3, pp. 286–294, 2007. Available from: https://doi.org/10.1108/02686900710733125
Zhang, D., and Fan, Z., "Quality management system application in construction: A review of its impact on project performance," Journal of Civil Engineering and Management, vol. 25, no. 5, pp. 456–468, 2019. Available from: https://tinyurl.com/56juua6f

Cites this article as

A. T. "Examining the Quality Management System's Efficiency in Construction", International Journal of Innovative Research in Computer Science and Technology (IJIRCST), Vol-13, Issue-5, Page No-7-13, 2025. Available from: https://doi.org/10.55524/ijircst.2025.13.5.2

Corresponding Author

Akash. T

Research Scholar, Department of Civil Engineering, Sunrise University, Alwar, Rajasthan, India

Download Full Paper

Download PDF

No. of Downloads: 31 | No. of Views: 1051

Simulation Model for Investigation of Probable Activity Production Rates

Akash T .

July 2025 - Vol 13, Issue 4
Duration Forecasting In Construction Projects: A Delphi-Based Approach

Akash T .

July 2025 - Vol 13, Issue 4
An Overview of Openings in Concrete Deep Beams-A Comprehensive Analysis

Bilal Alhammud, Dr. Ayse Yeter Günal, Rajab Alkhatib.

May 2024 - Vol 12, Issue 3

Examining the Quality Management System's Efficiency in Construction

Citations

Download Full Paper PDF

Total View 1051

Total Download 31