Applying the Data Center Infrastructure Management (DCIM) Tool to Enhance the Quality Management of the Data Centers by Decreasing the Unplanned Outage Reasons

All previous reports and practical life have proven that the human errors and devices failure are responsible for the unplanned outage of the data centers at a rate of up to 88%. And for this reason, it was important to find a way to reduce this percentage.                         In this study, we discuss how the Data Center Infrastructure Management system (DCIM) tool can reduce this percentage and enhance the management quality that helps to make most of the daily operations inside data centers run routinely and easily. So, the main target of this case study is finding that “if the Data Center Infrastructure Management (DCIM) tool can help to reduce the main reasons of the unplanned outage of the data centers and enhance the quality management The information technology industry consists of several stages, and one of the most important stages of this industry is to provide a safe environment for its devices where placed. A secure environment provides safety for devices, whereas providing the devices needs for cooling, clean electricity and information networks, etc. and this place should be secured from intrusions and natural disasters such as earthquakes and lightning strikes. This place is called Data Center. It contains many systems and devices to achieve the previous purpose of the data centers”.