With fraud perpetrators becoming more sophisticated both in their techniques and the tools they use, fraud is an increasing problem. Telecommunications service providers are currently second only to banks in losing money through fraud. Investments in an integrated fraud management system pay off quickly even for operators of small networks. However, telecommunication fraud has been a major challenge to the growth of the industry. Different solutions and services have been employed to curb this menace in the mobile industry, but the more advanced the service or solution, the more susceptible it is to fraud. This study therefore presents a survey on the Critical Analysis of Significance of Fraud Management System in Detecting Fraud in Cellular Telephone Network in NIGERIA. A major services provided by Nigeria’s mobile telecommunication company over a specified period of time and proffer suitable solutions to reduce fraud in this industry in order to restore the telecommunication subscriber’s confidence in their mobile operators. A descriptive survey design was used. using convenient sampling technique (i.e. non-probability). The respondents were staff and management of GLOBACOM. Measurements of the study were done and subjected to rigorous data processing and analysis using simple percentage through relevant statistics computer software package called statistical package for social science (IBM-SPSS version 20.0), average mean and standard deviation was also used to determine the final justification regarding the research study under review. The findings of the research work revealed Fraud Management System (FMS) plays significance roles in detecting fraud in GSM industry. The study recommends that a longitudinal study to be carried out, so as to study the factual nature and quality of fraud management system in detecting fraud cellular telephone network in Nigeria’s GSM industry.
Keywords
Fraud management, cellular, GSM, telecommunication, unauthorized service
