Factors that Influence Internet Banking Adoption among Post-Graduate Students
Mohd Sazili Shahibi , Sham Sul Kamal Wan Fakeh, Adnan Jamaludin, Norhayati Hussin, Zahari Mohd Amin, Mawar Murni Sarip
Abstract
Internet banking is increasingly becoming popular because of its convenience and flexibility. The growing popularity of internet banking was synchronized with rapidly changing technology. The main objective of this research is to investigate the factors that influence Internet banking adoption among student. Trust, perceived ease of use, perceived usefulness and service quality were examined to determine if these factors are affecting internet banking adoption. The research setting among postgraduate student (part time student) in Faculty of Information Management and Faculty of Computer and Mathematical Sciences at Universiti Teknologi MARA. A total of 170 questionnaires was coded and analysed by using SPSS software.
Internet banking, customer adoption.
[1] Adams, D. A., Nelson, R. R. and Todd, P. A., (1992). Perceived Usefulness, Ease of Use, and Usage of Information Technology: A Replication, MIS Quarterly, (16): 227-247.
[2] Alain Yee-Loong Chong, Keng-Boon Ooi and Binshan Lin, BoonIn Tan (2010). Online banking adoption: an empirical analysis. International Journal of Bank Marketing. 28(4): 267-287
[3] Amin, H., (2009). An Analysis of Online Banking Usage Intentions: An Extension of the Technology Acceptance Model. International Journal of Business and Society. 10 (1): 27-40.
[4] Bagozzi, R. P. (1994), Structural equation model in marketing research, Oxford: Blackwell Publishers
[5] Chan, S. C., & Lu, M. T. (2004). Understanding Internet banking adoption and use behavior: a Hong Kong perspective. Journal of Global Information Management, 12(3): 21–23.
[6] Cohen, J. (1990). Things I have learned (so far). American Psychologist, 45(12): 1304-12.
[7] Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3): 319-339.
[8] Davis, Bagozzi,and Warshaw, (1989). User acceptance of computer technology: a comparison of two theoretical models. Management Science. 35(8): 982-1003.
[9] Dr. G S Gireesh Kumar, Bijoy A P and Ajimon George, (2012). Effect of Service Quality Dimensions on Adoption of Internet Banking– An Empirical investigation of Customer’s Perspectives in Kerala. International Conference on Business, Finance and Geography . December 18-19, Phuket (Thailand)
[10] Featherman, M. and Pavlou, P. (2002). Predicting E-Services Adoption: A Perceived Risk Facet. Eighth Americas Conference on Information Systems, 1034– 1046.
[11] Featherman, M., & Pavlou, P. (2003). Predicting e-services adoption: A perceived risk facets perspective. International Journal of Human-Computer Studies, 59(4): 451–474.
[12] Gefen, D, Karahanna, E & Straub, D.,(2003). Trust and TAM in Online Shopping: An Integrated Model. MIS Quarterly,27(1): 51-90.
[13] Gefen, D., and Straub, D. W., (2000). The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of ECommerce Adoption, Journal of the Association for Information Systems. 1(8): 1-28.
[14] Hair, J., Black, W., Babin, B., Anderson, R. and Tatham, R. (2005). Multivariate Data Analysis,6th ed., Prentice-Hall, Englewood Cliffs, NJ.
[15] Hanemann, W. M. (1984). Study of welfare evaluations in contingent valuation experiments with discrete responses, American Journal of Agricultural Economics, 66 (3) pp. 323- 341.
[16] Jahangir, N. and Begum, N., (2008). The role of perceived usefulness, perceived ease of use, security and privacy, and customer attitude to engender customer adaption in the context of electronic banking.
[17] Rahmath Safeena, Hema Date and Abdullah Kammani (2010). Internet Banking Adoption in an Emerging Economy: Indian Consumer’s Perspective. International Arab Journal of eTechnology. 2(1): 56-64
[18] Tan, M & Teo, T., (1995). Factors influencing the adoption of internet banking, Journal of the Association for Information Systems, 1(5): 1-38
[19] Taylor, S & Todd, P.,(1995). Assessing IT Usage theRole of Prior Experience. MIS Quarterly, 19(4): 561-570.
[Mohd Sazili Shahibi , Sham Sul Kamal Wan Fakeh, Adnan Jamaludin, Norhayati Hussin, Zahari Mohd Amin, Mawar Murni Sarip (2014) Factors that Influence Internet Banking Adoption among Post-Graduate Students IJIRCST Vol-2 Issue-5 Page No-22-27] (ISSN 2347 - 5552). www.ijircst.org
Mohd Sazili Shahibi
Faculty of Information, University Teknologi (UiTM) Mara Shah Alam, Selangor Malaysia, 03-79622047 Selangor Darul Ehsan Malaysia,
